Andre not only showed up on time but was friendly and personable. He invited me to tag along with him to learn more about the system. First he disconnected the outside unit from power and opened the electronics compartment. He said he had guessed the problem might be the capacitor. He was right — it looked a little swollen. I couldn’t tell, but I’m not a technician.
Andre replaced the capacitor and continued with analysis of the system finding a failing scrubber (also replaced).
Andre showed me some mechanisms on the heat pump and educated me on what exactly the capacitor does. His invitation to have me follow along tells me of his confidence in his own knowledge of how the system works and how to fix it. This is important.
Andre continued with testing and maintenance (including a flush of the hot water heater and vacuuming the air intake).
The heat pump is working fine now and we are scheduled for our next maintenance in December. Our house faces East and has windows all along that wall so it turns into a greenhouse on sunny days. The heat pump keeps it comfortable during those times.
Once again, Andre was professional, competent and fun to talk to. This has been our experience with all of our dealings with Foss.
Thank you to Andre and all the staff in support.
By the way, Foss’s communication on appointments is excellent.
Information was great. He was very kind and knowledgeable, Thank you for have such a great employee, you have gotten a forever client.
Michael was a breath of fresh air compared to some of the experiences we have had in recent years.
Thank You again
Arrival time was well communicated and updated. Brett was very professional and friendly. The results were well documented and explained. No pressure to upgrade or purchase additional services. An excellent example of how a maintenance visit should go.
“I called two other heating companies before Foss, they wouldn’t even give me a call back.
Foss sent a guy out the same day , Jarrod did an excellent job in diagnosis and repair and cleanup. Foss is my new go to heating company!”
– William L.
“Michael came out to do the first maintenance on a duel fuel HVAC system that FOSS installed last year. He was very professional, knowledgable and personable, and even stayed late on a Friday afternoon to install an air scrubber that was not part of the original plan. I had been thinking about one recently, and he provided a lot of information, and gave me time to do my research online while he did his maintenance. Since he had an ozone-free model in the truck, he just installed it then and there. And cheerfully too, esp at 5 PM on a Friday. Very excellent service”
– Barb T.
“Michael was polite and very informative and went above and beyond our expectations. Anyone planning to use Foss heating should request Michael as their technician.”
– Darryl B.
“The first annual check up on my heat pump. Michael MacLachian was the service technician that arrived to do the work. Very involved and thorough going through the equipment inside and out, replacing the filter, even checking the outside fan and cage to make sure all was clean and in good working order. I was very pleased with Michael, how efficiently and professionally he did his job. Just like the crew that did the installation a year ago. All hard workers, no cutting corners, quality workmanship, equipment and product. Would always recommend Foss, he hires the best! That is why when the inspector came to check the installation last fall, he said "he never worries about Foss workers not doing top quality work"”
– Lynette P.
“Michael was great. He was personable and easy to understand when he explained the service that he was doing. We learned a lot about our heating system and look forward to the Spring meeting. Thanks, Michael.”
– Stan & Sherry H.
“Brett called before arriving and came to our home on time. He was personable, professional, and very informative in answering questions that we had. He performed the Spring maintenance of our home system as part of our service agreement. He shared about several issues that we know we have with our system. He replaced the thermostat with a model that will work great for our needs without selling us the most expensive one. The explanations and recommendations made for resolving our long-term heating and cooling needs were excellent and we believe them to be accurate. Brett is an excellent Foss Heating & Cooling representative and we are very pleased with the service we received!”
– Robert A.
“Your service today was excellent. Andre installed a scrubber and did yearly maintenance on our furnace/water heater. You always do great work leaving everything clean and neat. His explanation of scrubber was also excellent.”
– Howard P.
“I was extremely pleased with Andre's professionalism, knowledge, thoroughness, and tidiness: impressive young man. I hope he'll make the next visit on behalf of Foss.”
– Sharron S.
“Mason Beaver was efficient, arriving only 30 minutes from my initial call to your company, very polite and extremely knowledgeable regarding my furnace issues. He gave me options for future issues and solved the immediate problem of having no heat. He is an asset to your company, but I’m sure you’re already well aware of that.”
– Theresa H.
“We had Foss come out and install a 4 head heating/air conditioning system. From the first visit with Tim to the install it was a great experience! The final walk through with the technician went very well and he answered all my questions! All the guys were on time, very friendly, did very high quality work, and were very clean! It made the experience of having the new system fast, easy, and we are very comfortable with the new system! Thank you for helping us and we have already recommended you to people we know!”
– Hadley A.
“Super happy from start to finish – from the friendliness of Trevor on the phone (on a Sunday), to the knowledge of Tim (thank you for the check-ins), to the efficiency of Kyle and Eli, to the final technician who fired off the system (Mason). Way to go, Foss!!”
– Elli G.
“Very professional and knowledgeable staff. Tim, Kyle and Mason were awesome and thorough. My furnace was shot and they got to me right away. Great customer service. I highly recommend this company.”
– Diane B.
“Mason Beaver is awesome! He is friendly and respectful and professional. Mason was able to diagnose the problem with the natural gas hot water tank, and make the necessary repairs in the same visit. Mason also provided additional, helpful information regarding the natural gas furnace and several tips for additional safety.”
– Danya W.
“Mason was beyond helpful! Our furnace broke, and they came out immediately and repaired it before the cold weather came in. Foss has been my go to hvac service since becoming a homeowner. I would recommend them to anyone looking for quality and fast service.”
– Danielle N.
“Great experience. Thorough explanations on the issues with the furnace. Quick repair once the parts came in stock. Definitely will recommend in the future. Thanks.”
– Sean N.
“Very good service. I would highly recommend Foss heating and cooling. Mr. Beaver was very patient and thoroughly explained everything to me.”
– Mike D.
“I was very impressed with the knowledge and friendliness of Mason as well as the promptness with which he came to service my furnace. He did not pressure me into purchasing something and spent adequate time explaining options.”
– Marjo R.
“Brett knows his stuff. He was punctual, friendly and informative. Service was performed efficiently, and Brett answered all my questions. Very pleased with service from Foss.”
– Joseph M.
“Very professional. Very good at letting us know what was going on. So glad they were able to come right out at the coldest time of the year. Thank you from the Mercados.”
– Ben M.
“Thanks for great service, very knowledgeable and kind attitude patience greatly appreciated keep up great work, went beyond and checked for any CO on my ducting very pleased for that. Thanks Mason.”
– Juan O.
“Mason was cheerful and easy to work with. Great customer service! He explained the problem, fixed it, and gave me helpful information about the furnace in general. Would definitely use their services again!”
– Janet S.
“Great experience and friendly service overall. Michael and Kyle were nice to talk to and very accommodating. Mason really knows his stuff. I will definitely recommend Foss to anybody in need of heating/cooling services. Thanks guys.”
– Nelson R.
“Prompt, professional service provided. Foss has serviced our heating system for many years and we have always been totally happy with the professionalism of the Foss representatives.”
– Bill K.
“Your technicians were able to come out on short notice and were on time and efficient. I would definitely recommend your services again.”
– Shona M.
“Mason was great, he was friendly and very clean. When he arrived to do the work, he went over the bid and what was to be done. He also made zero mess which is always fun.”
– Alaina H.
“The whole crew from Kendra, then Trent, to the technician Bret was actually a fun experience. Very knowledgeable group. I got a very thorough inspection and repair.”
– Jeff D.
“Mason was thorough in his diagnosis of repairs needed. He kept us up to date on what he was doing. Gave us pros and cons of repair options. Highly recommend.”
– Joy G.
“Thoughtful, respectful, helpful and knowledgeable of appliances. I would definitely recommend this company for any furnace needs,”
– Donna C.
“Technician was polite, courteous, and professional, Foss is always a pleasure to work with, I would recommend using Foss for your heating and cooling needs.”
– Gerald C.
“The gentleman was really good at explaining every step before doing the job ahead of time before getting started on every step of the way. Great mood also.”
– Jose M.
“Really happy with everything they’ve done with our new furnace. From first contact through 1 year follow up, everything is first class.”
– Paul P.
“Wonderful, professional service. Took time to explain and answer our questions. Brett was amazing. Will call again when necessary.”
– Jeri B.
“Have had Foss out several times and they are always prompt, helpful and friendly. They got us back on track again with our heating unit. Thanks again!”
– Justin P.
“On time, quick, and friendly. Up front about pricing and what needed to be done. Didn’t try to sell me on anything extra that I didn’t need.”
– Dawn R.
“Very friendly folks. Explained the system to me and shared different options to consider. Will certainly call Foss again. Thank you, Brett and Mason.”
– Nadine C.
“Once again, your technicians are professional and knowledgeable. I always appreciate when they inspect that they may make recommendations for an upgrade but never pressure for a sale. I feel they are honest. Always a good experience!”
– Julie M.
“Friendly, knowledgeable technicians brought our maintenance up to date. I have used Foss for years and the positive work continues. Highly recommended!”
– Leanne S.
“The Foss team showed up on-time, well-prepared and did a great job of installing our Mitsubishi mini-split system. Mark walked me through all of the options and was prompt in answering any questions during the process. The installers were meticulous making sure that the indoor heads were correctly placed and that any visible components were level, plumb and cleanly installed. The process wrapped up with the system activation and a thorough test in both heating and cooling modes, verifying that the units were within the manufacturer's specifications by performing wet-bulb/dry-bulb tests and lots of calculations. The numbers were right on the mark. It was easy to see that the guys knew what they were doing and not just "going through the motions". The subsequent follow-up to make sure that we are satisfied with the system has been great as well. There's no question that we will continue to use Foss for our HVAC needs.”
– Chris M.
“Brett and Mason were amazing! Very professional, knowledgeable, punctual! They explained all they were doing and taught me about our system! Highly recommended!”
– Andrea M.
“The work was done right on time, no fuss, no mess, everything explained simply, as Brett always does, and everything works beautifully.”
– Mark L.
“My daughter recommended
Foss to us, she was extremely satisfied with her furnace repair. Kendra and Trevor are customer oriented, friendly and professional, a pleasure to work with. Brett , our technician was top-notched.Extremely knowledgeable, answered all my questions. We had two gas fireplaces and our furnace serviced. Everything is working beautifully. I appreciated his full diagnostic of our home's ductwork and heating capacity. I will highly recommend Foss to family, friends, and neighbors.”
– Dawn T.
“Upon recently purchasing our home in late 2018, we had a few issues in the winter that prompted us to coordinate some repairs and subsequent ongoing maintenance. The furnace unit in the home had a maintenance sticker from Foss in the past, so we figured we would start there – and we are glad we did! Our experience with Andrew and the customer support from Foss has been fantastic! They corrected some existing issues for free and got us on a maintenance plan that is well worth the value it brings to our family and home. We highly recommend Foss to everyone in the area, and will continue to utilize their services for years to come!”
– Ryan J.
“Andrew and Mason were on time, polite and efficient in checking out my ductless system. Cleaned my filters and did an overall check of the pump for wear, tear and rodents. Very happy with Foss.”
– Kathy P.
“Andrew and Mason were extremely knowledgeable about my heating system and what was needed for maintenance. Very professional and courteous. I will be using Foss for my future heating needs.”
– Roger C.
“Kudos to this company. I feel that this experience today as well as previous have been positive. I appreciate the teamwork set up where the tech can take pics and talk on phone to others to get ideas as to the problem.
My only concern right now is that the ductwork is probably filthy again and I have invested considerable monies into deep cleaning my home after new install only to have my home covered in dirt again.”
– Deborah S.
“Darien came out to find a electrical burning type smell for us. We are very happy with his service and he was very pleasant. Very happy overal with Foss.”
– Robert S.
“Excellent experience – super nice staff and they are so good at answering all my (endless) questions. Couldn’t be happier or recommend Foss more!”
– Meg H.
“Excellent experience – super nice staff and they are so good at answering all my (endless) questions. Couldn’t be happier or recommend Foss more!”
– Meg H.
“Darien was professional and knowledgeable. He serviced our fireplace and went above and beyond to ensure satisfaction.
We will continue to use Foss for all of our future needs.”
– Donna P.
“This is the third time we have used Foss in the last four years. Your technicians have always been professional, knowledgeable, and respectful. Today Andre came out and did not disappoint. He maintained the high level of professionalism we have come to respect. He was able to answer our multiple questions, explain what he had done and what to expect. Thank you again for maintaining a high quality organization.”
– Linda & Jon P.
“Very pleased with Andrews services! We've had another furnace repair company out for the same issue two three times before. Andrew not only proposed a permanent solution but also educated us as to why our furnace kept failing in the first place. My wife and I will whole-heartedly recommend Foss Heating to all of our friends and associates. ”
– Edward D.
“Brett arrived when he said he would, was professional, informative, and personable. He knows what he's doing, and he's very good at it. We trust him and Foss completely.”
– Jim W.
“Foss were quick to schedule my regular maintenance services and the tech serviceman detailed exactly what was done and his results.”
– John K.
“Very thorough, very helpful and respectful. I would feel very comfortable using Foss in the future and recommending them to anyone else .”
– Carol L.
“These guys came right out and fixed our problem, a frozen line with some other recommendations. We have established a maintenance contract.”
– Ralph & Leslie Z.
“The Foss crew was kind and courteous. They took the time to answer all of my questions and provided me with a good knowledge base for future repair and replacement options.”
– Vicki B.
“Foss Heating and Cooling is a fantastic and well respected company. We have used them for years in several different homes with great satisfaction. Highly recommended!”
– Leslie D.
“Andrew and Mason were terrific in their approach to both customer service and to the technical side of the fix. Very professional! Timely response to the call and visit was also much appreciated. The house is warming up, the boiler totally repaired, cleaned and functioning. We are happy customers that will certainly refer Foss to friends and neighbors. Thank you.”
– Mustafa B.
“Foss has been wonderful. They helped us figure out the best system for our home and have maintained it with care and great service. We never felt pressured in the purchase of our system. Our questions and concerns were always answered and explained clearly. I really like the integrity and professionalism of the company.”
– Josh A.
“Very satisfied. Service techs are obviously well trained, polite, and very competent. Foss is my go to company for all heating and plumbing needs.”
– Sharon H.
“Brett and Mason arrived on time and worked without a break until the job was finished (about 9 hours total). They were very courteous, involved us in decisions regarding installation options and kept us informed of job progress. System was installed in a professional manner and job site thoroughly cleaned upon completion. Would highly recommend.”
“Very happy with Foss H&C. Contracted them to do repairs on a house we are preparing to sell. Kendra, Trevor, and Brett were all easy to work with in terms of scheduling, the repair specialist arrived promptly when he said he would (and even called ahead to let me know he was on his way), and their prices were very fair. Would definitely hire again for future HVAC needs!”
– Josette C.
“A great experience. Team arrived at scheduled time. Did diagnostics and advised us of problem and cost. We agreed to repairs and the work was immediately completed. We had a few questions about our system and heating/cooling systems in general which were completely and courteously answered. Entire visit was handled within an hour. I am considering Foss for heating system replacement. A very good experience!”
– Sharon L.
“I’m very greatful for the professionalism and commitment you showed to achieve customer satisfaction. You have intervened on our behalf when we had numerous mechanical difficulties with 2 different heat pumps ultimately absorbing the cost of a replacement system of a different brand. This type of commitment to the customer, in my experience, is rarely seen. This dedication to quality service permeates the entire company from receptionists to schedulers to technicians to the owners.”
– Ted & Carol H.