Andre Smith
Andre Smith
Service Technician
14 Reviews
“I recently had a residential furnace installed by Foss and was very pleased with the whole experience. The salesman, installation personnel, and technicians were all very knowledgeable, friendly, courteous, and professional. I can attest to the fact that they really do strive for 100% customer satisfaction and will fix or replace an installed component if it does not meet your needs. I highly recommend them,”
“Andre did an amazing job! He was so professional, attentive, detailed and polite. He answered all of our questions and explained many things we were not aware of. I would highly recommend Andre from Foss.”
“For a system as expensive as a new Heat Pump I needed multiple quotes. Tim was the most knowledgeable and Foss the most professional of all the companies I contacted. The install team of Mike, Pete, Vlad, Kyle and Amelia were great and did a quality job that exceeded my expectations. They were meticulous, courteous and hard-working. Andre, our fire-up technician, wrapped things up with a very thorough inspection, start-up and hand-off. The team at Foss knows what they're doing and this shows in every interaction I've had with them.”
Andre not only showed up on time but was friendly and personable. He invited me to tag along with him to learn more about the system. First he disconnected the outside unit from power and opened the electronics compartment. He said he had guessed the problem might be the capacitor. He was right — it looked a little swollen. I couldn’t tell, but I’m not a technician.
Andre replaced the capacitor and continued with analysis of the system finding a failing scrubber (also replaced).
Andre showed me some mechanisms on the heat pump and educated me on what exactly the capacitor does. His invitation to have me follow along tells me of his confidence in his own knowledge of how the system works and how to fix it. This is important.
Andre continued with testing and maintenance (including a flush of the hot water heater and vacuuming the air intake).
The heat pump is working fine now and we are scheduled for our next maintenance in December. Our house faces East and has windows all along that wall so it turns into a greenhouse on sunny days. The heat pump keeps it comfortable during those times.
Once again, Andre was professional, competent and fun to talk to. This has been our experience with all of our dealings with Foss.
Thank you to Andre and all the staff in support.
By the way, Foss’s communication on appointments is excellent.
Thanks again.
“Your service today was excellent. Andre installed a scrubber and did yearly maintenance on our furnace/water heater. You always do great work leaving everything clean and neat. His explanation of scrubber was also excellent.”
– Howard P.
“I was extremely pleased with Andre's professionalism, knowledge, thoroughness, and tidiness: impressive young man. I hope he'll make the next visit on behalf of Foss.”
– Sharron S.
“Kudos to this company. I feel that this experience today as well as previous have been positive. I appreciate the teamwork set up where the tech can take pics and talk on phone to others to get ideas as to the problem.
My only concern right now is that the ductwork is probably filthy again and I have invested considerable monies into deep cleaning my home after new install only to have my home covered in dirt again.”
– Deborah S.
“Excellent experience – super nice staff and they are so good at answering all my (endless) questions. Couldn’t be happier or recommend Foss more!”
– Meg H.
“Excellent experience – super nice staff and they are so good at answering all my (endless) questions. Couldn’t be happier or recommend Foss more!”
– Meg H.
“Andre is very efficient, friendly and polite. Always good to see him!”
– Dan A.
“This is the third time we have used Foss in the last four years. Your technicians have always been professional, knowledgeable, and respectful. Today Andre came out and did not disappoint. He maintained the high level of professionalism we have come to respect. He was able to answer our multiple questions, explain what he had done and what to expect. Thank you again for maintaining a high quality organization.”
– Linda & Jon P.
“Andre has been absolutely amazing!
He is a valuable asset to your team. Thanks
RandyTolf”
– Randy T.
“Very satisfied. Service techs are obviously well trained, polite, and very competent. Foss is my go to company for all heating and plumbing needs.”
– Sharon H.