Reviews
“Best investment I've ever made, expert installation and have had it since April 2020 with no issues, it works well and having the twice a year maintenance service is a good investment to protect such an investment.”
“Andre did an amazing job! He was so professional, attentive, detailed and polite. He answered all of our questions and explained many things we were not aware of. I would highly recommend Andre from Foss.”
“For a system as expensive as a new Heat Pump I needed multiple quotes. Tim was the most knowledgeable and Foss the most professional of all the companies I contacted. The install team of Mike, Pete, Vlad, Kyle and Amelia were great and did a quality job that exceeded my expectations. They were meticulous, courteous and hard-working. Andre, our fire-up technician, wrapped things up with a very thorough inspection, start-up and hand-off. The team at Foss knows what they're doing and this shows in every interaction I've had with them.”
“Clint DeFries was the first and last person we were in contact at Foss Heating. He gave us confidence his company could meet our needs and do it expeditiously. My husband and I both agree the professional team of Clint, Jacob and Kyle were a pleasure to deal with.”
“Thermostat installation was the final step in completing our new furnace installation. JACOB was professional and knowledgeable and was able to answer all our questions without hesitation. It was a pleasure to work with him.”
“My on demand gas hot water boiler was not producing much heat. Service tech Brett Madden went above and beyond to locate the problem. He is an extremely knowledgeable service man. In a relatively short amount of time he was able to locate the problem and fix it. This included crawling and the house to inspect our plumbing.
I am very happy with Foss and would recommend them highly. Thank you Brett and Foss for getting us back our hot water!”
“Mike is definitely my hero! With this record cold, both my furnace and on-demand hot water heater froze up and stopped working. Mike was able to fix the problems, and did so in a competent and efficient manner. He explained everything he was doing, and why he was doing it. He was also extremely considerate and pleasant. Thank you so much, Mike!”
“I’m a general contractor. I’ve had people work for me in the past and the guys on site exceeded our expectations a hundred fold. They were courteous, they answered our questions. How they work said that they care about us. Josh, he was in the house drilling a hole in the sheet rock and my wife had some knick knacks right below them and he said, and I need to cover those up or I’m going to get dust all over them. It’s things like that that they paid attention to and really impressed us.”
Andre not only showed up on time but was friendly and personable. He invited me to tag along with him to learn more about the system. First he disconnected the outside unit from power and opened the electronics compartment. He said he had guessed the problem might be the capacitor. He was right — it looked a little swollen. I couldn’t tell, but I’m not a technician.
Andre replaced the capacitor and continued with analysis of the system finding a failing scrubber (also replaced).
Andre showed me some mechanisms on the heat pump and educated me on what exactly the capacitor does. His invitation to have me follow along tells me of his confidence in his own knowledge of how the system works and how to fix it. This is important.
Andre continued with testing and maintenance (including a flush of the hot water heater and vacuuming the air intake).
The heat pump is working fine now and we are scheduled for our next maintenance in December. Our house faces East and has windows all along that wall so it turns into a greenhouse on sunny days. The heat pump keeps it comfortable during those times.
Once again, Andre was professional, competent and fun to talk to. This has been our experience with all of our dealings with Foss.
Thank you to Andre and all the staff in support.
By the way, Foss’s communication on appointments is excellent.
Thanks again.