Brett Madden
Brett Madden
Service Technician
51 Reviews
“I recently had a residential furnace installed by Foss and was very pleased with the whole experience. The salesman, installation personnel, and technicians were all very knowledgeable, friendly, courteous, and professional. I can attest to the fact that they really do strive for 100% customer satisfaction and will fix or replace an installed component if it does not meet your needs. I highly recommend them,”
“My on demand gas hot water boiler was not producing much heat. Service tech Brett Madden went above and beyond to locate the problem. He is an extremely knowledgeable service man. In a relatively short amount of time he was able to locate the problem and fix it. This included crawling and the house to inspect our plumbing.
I am very happy with Foss and would recommend them highly. Thank you Brett and Foss for getting us back our hot water!”
Arrival time was well communicated and updated. Brett was very professional and friendly. The results were well documented and explained. No pressure to upgrade or purchase additional services. An excellent example of how a maintenance visit should go.
“Brett called before arriving and came to our home on time. He was personable, professional, and very informative in answering questions that we had. He performed the Spring maintenance of our home system as part of our service agreement. He shared about several issues that we know we have with our system. He replaced the thermostat with a model that will work great for our needs without selling us the most expensive one. The explanations and recommendations made for resolving our long-term heating and cooling needs were excellent and we believe them to be accurate. Brett is an excellent Foss Heating & Cooling representative and we are very pleased with the service we received!”
– Robert A.
“We had Foss come out and install a 4 head heating/air conditioning system. From the first visit with Tim to the install it was a great experience! The final walk through with the technician went very well and he answered all my questions! All the guys were on time, very friendly, did very high quality work, and were very clean! It made the experience of having the new system fast, easy, and we are very comfortable with the new system! Thank you for helping us and we have already recommended you to people we know!”
– Hadley A.
“Everyone was great. Polite and very knowledgeable”
– Molly M.
“Brett knows his stuff. He was punctual, friendly and informative. Service was performed efficiently, and Brett answered all my questions. Very pleased with service from Foss.”
– Joseph M.
“Prompt, professional service provided. Foss has serviced our heating system for many years and we have always been totally happy with the professionalism of the Foss representatives.”
– Bill K.
“Very helpful tech. Able to explain everything clearly to my satisfaction.”
– Kirk H.
“The whole crew from Kendra, then Trent, to the technician Bret was actually a fun experience. Very knowledgeable group. I got a very thorough inspection and repair.”
– Jeff D.
“Very professional guys, quality work. Even cleaned everything up afterwards. Would definitely recommend.”
– Anna M.
“Wonderful, professional service. Took time to explain and answer our questions. Brett was amazing. Will call again when necessary.”
– Jeri B.
“Have had Foss out several times and they are always prompt, helpful and friendly. They got us back on track again with our heating unit. Thanks again!”
– Justin P.
“Great prompt service we highly recommend.”
– Kelly K.
“On time, quick, and friendly. Up front about pricing and what needed to be done. Didn’t try to sell me on anything extra that I didn’t need.”
– Dawn R.
“Very friendly folks. Explained the system to me and shared different options to consider. Will certainly call Foss again. Thank you, Brett and Mason.”
– Nadine C.
“Once again, your technicians are professional and knowledgeable. I always appreciate when they inspect that they may make recommendations for an upgrade but never pressure for a sale. I feel they are honest. Always a good experience!”
– Julie M.
“Friendly, efficient, and knowledgeable. Thanks!”
– Rachel B.
“On time, went right to work, explained what he was doing, at end summarized the status of the unit. Very polite and friendly.”
– James W.
“Friendly, knowledgeable and prompt. Every interaction with Foss has been wonderful!”
– Nancy M.
“Courteous, knowledgeable, and thorough service!”
– Randall W.
“Great service. Huge knowledge of system. Very helpful and courteous.”
– Howard R.
“Very knowledgeable and helpful!”
– Natalie H.
“Always very friendly and informative!”
– Bill Y.
“Very friendly and easy to work with. Foss does not “pressure” you into any unneeded service or items.”
– Sheila S.
“Service and technician was exceptional!!”
– William L.
“Friendly, knowledgeable technicians brought our maintenance up to date. I have used Foss for years and the positive work continues. Highly recommended!”
– Leanne S.
“Brett and Mason were amazing! Very professional, knowledgeable, punctual! They explained all they were doing and taught me about our system! Highly recommended!”
– Andrea M.
“Positive, professional, helpful info to forecast needs.”
– Dawn C.
“The work was done right on time, no fuss, no mess, everything explained simply, as Brett always does, and everything works beautifully.”
– Mark L.
“Always do a great job. Friendly, competitent and on time.”
– James H.
“My daughter recommended
Foss to us, she was extremely satisfied with her furnace repair. Kendra and Trevor are customer oriented, friendly and professional, a pleasure to work with. Brett , our technician was top-notched.Extremely knowledgeable, answered all my questions. We had two gas fireplaces and our furnace serviced. Everything is working beautifully. I appreciated his full diagnostic of our home's ductwork and heating capacity. I will highly recommend Foss to family, friends, and neighbors.”
– Dawn T.
“Brett is awesome! He was punctual, friendly, and answered all of my questions.”
– U P.
“Very knowledgeable & happy to explain all the working details. One of the few service calls I don’t hate!”
– Patty M.
“Friendly service, always on time, pleasure to work with every year”
– Corey C.
“Very friendly and helpful! Answered all my questions”
– Mike R.
“Great, Very professional”
– Elizabeth S.
“Brett arrived when he said he would, was professional, informative, and personable. He knows what he's doing, and he's very good at it. We trust him and Foss completely.”
– Jim W.
“Very thorough, very helpful and respectful. I would feel very comfortable using Foss in the future and recommending them to anyone else .”
– Carol L.
“These guys came right out and fixed our problem, a frozen line with some other recommendations. We have established a maintenance contract.”
– Ralph & Leslie Z.
“Explained everything so I understand what the problem was.”
– Elva W.
“Foss Heating and Cooling is a fantastic and well respected company. We have used them for years in several different homes with great satisfaction. Highly recommended!”
– Leslie D.
“Always excellent service”
– Sharon K.
“Excellent service and very professional”
– Brian D.
“Foss has been wonderful. They helped us figure out the best system for our home and have maintained it with care and great service. We never felt pressured in the purchase of our system. Our questions and concerns were always answered and explained clearly. I really like the integrity and professionalism of the company.”
– Josh A.